Order Cancellation Policy

This policy explains when a Glam Deal Store order can be cancelled, how to request a cancellation and what happens to your payment. It applies to every order placed on glamdealstore.com, which is operated by DEKOTA HOPPE LLC.

When You Can Cancel

You can cancel an order at any time before it enters fulfilment. Fulfilment is the point at which the order is released to be picked, packed and labelled. In practice this normally happens within 1 to 2 business days of the order being placed, so the earlier you contact us, the more likely we are to stop it in time.

We do not promise a fixed cancellation window in minutes. We promise something we can actually honour: if we receive your request before the order enters fulfilment, we cancel it and refund you in full.

How to Request a Cancellation

Email support@glamdealstore.com with the subject line Cancellation Request and include:

• Your order number
• The email address used at checkout
• Whether you want to cancel the whole order or specific items

You can also call +1 346-351-6432 during support hours, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. A request sent outside support hours is timestamped on arrival and is processed on the next business day — but if the order has already entered fulfilment by then, we will tell you honestly and move to the return route below.

If the Cancellation Is Accepted

• The order is cancelled in full or in part, as requested.
• We issue the refund to your original payment method. We do not offer store credit in place of a refund unless you ask for it.
• You receive an email confirming the cancellation and the refund amount.
• Your bank or card issuer then needs time to post the credit to your account. This is typically 5 to 10 business days and is controlled by them, not by us.

If the Order Has Already Entered Fulfilment

Once an order has entered fulfilment we can no longer stop it, and once it has been handed to the carrier we cannot recall it. In that case we will tell you the true status rather than leaving the request open, and you have two options:

• Refuse the delivery where the carrier allows it, so the package is returned to sender.
• Accept the delivery and return it under our Return & Refund Policy, within 30 calendar days of delivery.

A cancellation that arrives too late is treated as a change-of-mind return, so the return shipping terms in the Return & Refund Policy apply.

Changes Instead of Cancellation

If you only need to correct a shipping address, change a variant or adjust a quantity, email us straight away rather than cancelling. Before fulfilment we can usually amend the order. After dispatch, an address can no longer be changed by us, although the carrier may offer a redelivery option directly to you.

Cancellations by Us

Occasionally we may need to cancel an order ourselves — for example if an item turns out to be unavailable, if a pricing or listing error is discovered, if the delivery address cannot be served, or if payment is not authorised. If that happens we will email you to explain the reason and refund you in full to the original payment method. We will not substitute a different product without your agreement.

Contact

Glam Deal Store, operated by DEKOTA HOPPE LLC
500 Pidgeon St, San Diego, CA 92114, United States
Email: support@glamdealstore.com
Phone: +1 346-351-6432
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time

Last updated: 14 September 2026