Return & Refund Policy

Last Updated: September 21, 2026

We want you to know exactly how returns and refunds work before you buy. This website is operated by DEKOTA HOPPE LLC, and we are responsible for resolving any return or refund on an order placed here.

30-Day Return Window

Eligible products can be returned within 30 calendar days from the date of delivery.

To be eligible, the product should be unused, in substantially the same condition in which it was received, and include its original packaging and accessories where applicable. Proof of purchase or your Glam Deal Store order number is required.

How to Request a Return

Email support@glamdealstore.com and include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs, where the product is damaged, defective or incorrect

We respond to return requests within 1 to 2 business days. Please wait for our instructions before sending anything back. The correct return address and the full return instructions are confirmed in your return authorisation. A parcel sent back without authorisation cannot be matched to your order and may not be processed.

Return authorisation is a practical step so your parcel can be routed correctly. We will not use it to run down your 30-day window: if your request reaches us inside the window, your return is treated as timely, even if the authorisation or the shipment itself happens afterwards.

Change-of-Mind Returns

Returns for reasons such as ordering the wrong item, no longer wanting the product, or any other change of mind are accepted within the 30-day window provided the product meets the return conditions above.

For approved change-of-mind returns, the customer pays the return shipping. There is no restocking fee.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible with photographs.

For eligible seller-error, damaged, defective or incorrect-item claims, we cover the return shipping cost and provide a replacement or a full refund, including any Express shipping you paid.

You will not be refused a defective-item claim simply because you opened the packaging or used the product to discover the fault. That is how faults are found.

Refunds

Once an approved return is received and inspected, we notify you about the status of your refund. Inspection normally takes 1 to 2 business days from the day your return arrives.

Approved refunds are issued to the original payment method. We cannot refund to a different card, account or person. After we issue the refund, allow approximately 5 to 10 business days for your bank or payment provider to show the credit — that timing is controlled by them, not by us.

Original Shipping Charges

Standard shipping within the United States is free, so there is no standard outbound shipping fee to refund. If you paid for Express shipping and the return is the result of our error, we refund the Express charge as well.

Items That Cannot Be Returned

For hygiene and safety reasons, products that have been used, materially altered, damaged after delivery, or opened where resale would create a health or hygiene concern may not qualify for a change-of-mind return. Personalised and custom-engraved items are made to your specification and cannot be returned for change of mind.

These exclusions never apply where the product was received defective, damaged or incorrect, and they do not affect your rights under applicable law.

Exchanges

If you would like a different product or variant, contact us first. Depending on availability we will either arrange a direct exchange or ask you to return the item for a refund and place a new order. We will tell you which applies before you send anything.

Cancellations

You can cancel an order at any time before it enters fulfilment. See our Order Cancellation Policy for full terms.

Contact Us

Glam Deal Store, operated by DEKOTA HOPPE LLC
500 Pidgeon St, San Diego, CA 92114, United States
Email: support@glamdealstore.com
Phone: +1 346-351-6432
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time

This is our registered business address for correspondence. Orders are shipped through our fulfilment partners. It is not a warehouse, a walk-in store or a collection point. Please contact our support team before returning anything so the return can be authorised and the correct return address confirmed.