Track Your Order
Every order we ship is sent with a tracking number. This page explains where to find it, when it appears and what to do if something looks wrong.
Where to find your tracking number
When your parcel is dispatched we send a shipping confirmation email to the address you used at checkout. That email contains your tracking number and a link to the carrier’s tracking page.
- Look for an email from Glam Deal Store with the subject line about your order being on its way.
- If you cannot find it, check your spam or promotions folder.
- Your order confirmation email also contains a “View your order” link. That link always shows the current status of your order, including tracking once it has shipped.
Your order number is in the order confirmation email and normally begins with the # symbol.
When tracking becomes available
- Processing: 1–2 business days from the time you order.
- Shipping confirmation email: sent on the day your parcel is dispatched.
- Delivery after dispatch: 5–8 business days within the United States.
- Estimated total: 6–10 business days from the day you order.
Business days are Monday to Friday and exclude public holidays. A tracking number can take 24 to 72 hours after dispatch to show its first carrier scan. Until the carrier scans the parcel, the tracking page may show no movement. This is normal and does not mean anything is wrong.
What the tracking statuses mean
- Order confirmed — we have received your order and your payment is confirmed.
- Processing — your order is being prepared, checked and packed.
- Shipped — your parcel has been handed to the carrier by our fulfilment partner.
- In transit — your parcel is moving through the carrier’s network.
- Out for delivery — the carrier expects to deliver it that day.
- Delivered — the carrier has marked the parcel as delivered to the address given at checkout.
Tracking has not updated
Carrier tracking sometimes pauses while a parcel moves between facilities, and it can pause longer over weekends, public holidays or in severe weather. If your tracking has not changed for five business days, email us at support@glamdealstore.com with your order number and we will open an enquiry with the carrier on your behalf.
Tracking says delivered but the parcel is not there
Before contacting us, please:
- Check around your entrance, mailbox and any safe place the carrier uses.
- Ask other people in your household or a neighbour.
- Check the shipping address on your order confirmation.
- Allow up to 48 hours — some carriers mark a parcel delivered shortly before it actually arrives.
If the parcel is still missing after that, email us and we will take it up with the carrier.
Contact us
Email support@glamdealstore.com and include your full name, your order number, your tracking number if you have it, and a short description of the problem. We reply to most messages within 1 to 2 business days.
Glam Deal Store is operated by DEKOTA HOPPE LLC, 500 Pidgeon St, San Diego, CA 92114, United States. Phone +1 346-351-6432. Support hours are Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. This is our registered business address for correspondence. It is not a warehouse, a walk-in store or a collection point, and returns should not be sent there until we have authorised them — email support first and we will confirm the correct return address.